"Straight staffers called up over 100 restaurateurs, chefs, and floor managers and asked them for their customer-relations stories, some had a lot to say on bloggers and social media. 'The power they have on the Internet is amazing. They can ruin people’s livelihoods,' said Julio Gonzalez-Perini, owner and executive chef at Lupo Restaurant and Vinoteca. “They’re writing things on the Internet like they are all experts, and I find that 60 to 70 percent of the time, they are completely incorrect.”I guess the customer is not always right if they have a blog. People have always told their friends if they have had a bad restaurant experience, or any customer service experience, the only difference now is that these comments can be published.
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